I need some advice because I am still annoyed about what happened on Sunday. My 2018 Hyundai Elantra stopped in the middle of a busy road with a dead engine, and I called a tow truck from a number a friend gave me. The driver came fast, which I liked, but when he pulled the car onto the truck, I heard a scraping sound. Later at the workshop I saw a long scratch and a small dent on the front bumper that was not there before. When I showed it to the driver, he said the car was already damaged and walked away. I did not take any photos before loading, which I now know was a mistake. My brother says I should have checked everything first and made him sign a paper. My friend says this happens all the time and it is not worth the fight. I read a page from a workshop in Sharjah about vehicle recovery, and it explained that a flatbed is gentler than dragging a car with hooks, and that a good service tells you the price and the method before they start. I never asked any of that, I just said yes because I was stressed. When I looked for Best car towing and recovery in Sharjah on my phone later, I realized there are many options, but I did not know how to tell a careful driver from a careless one. So here is what I want to ask. Do you take photos of your car before the truck loads it, and is that normal or does it look strange? Is a flatbed always better, or only for certain cars like low ones? Also, if something gets damaged, is there any way to complain, or is it just your word against theirs? One more thing, should I ask for a written price before they start? If you had a bad tow experience, please tell me how you handled it and what you would do differently. Thanks everyone.

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