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How do you handle customers who keep ignoring overdue invoices?

General Discussion
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  • I’m curious how other small business owners deal with customers who don’t pay their invoices on time. I’ve had a couple of clients recently who keep promising to pay but continue putting the balance off, and I’m not sure how long I should keep following up myself. At what point does it make sense to consider Debt collection services, and are there particular steps you would recommend taking before reaching that stage? I’d rather resolve things professionally without damaging a customer relationship, but I also can’t keep carrying unpaid invoices indefinitely.