Do I Need TM SIM Registration for an Old TM Number?

[Margot Robbie]

Yes. Under the SIM Registration Act (RA 11934), TM SIM registration applies to every active number, including one you have used for ten years. Being an old subscriber earns no exemption, and a SIM that is not registered can be deactivated, which means losing calls, texts, and mobile data.

The idea that long-time numbers are exempt from TM SIM registration is the misconception I run into most. The law did the opposite. It gave existing subscribers a window to register, the April 2023 deadline was pushed to July 25, and Globe then added a five-day grace period ending July 30. Numbers that missed it were permanently deactivated, and their owners had to buy a new SIM and register that one instead. So if a TM number you have carried for years still works today, it was most likely registered at some point, perhaps by you, perhaps by a relative or store attendant. Most likely is not the same as confirmed, and that gap is where trouble begins.

Checking whether your TM SIM registration went through is quick. With the SIM inserted, log in to the GlobeOne app or enter your number on the official portal, then confirm with the six-digit OTP sent by text. The app displays a registered badge when everything is in order. If the result says unregistered, you can finish TM SIM registration on the spot with an unexpired government ID, a filter-free selfie, and details spelled exactly as printed on it. Registration is free, so any page that asks for payment, or for your OTP through Messenger, is not the real thing. Save the reference number you receive, since it is your proof if a dispute comes up later.

If you bought a secondhand number or took one over from a family member, the registration may still sit under the previous owner’s name, and that needs sorting out with Globe support or a store. A TM number used by a minor is registered under the parent or guardian’s name. Owning several SIMs is allowed, but each needs its own TM SIM registration. If the number has already been deactivated, registering online may not bring it back, so a Globe Store visit is the sensible next step. Giving false details or a fictitious ID is a criminal offense under the same law, with penalties of six months to two years in prison, a fine of ₱100,000 to ₱300,000, or both, so never borrow someone else’s information to get past an error message.

If you want screenshots and a plain-language walkthrough, I recommend the TM SIM registration guide as a practical companion to the official portal, covering accepted IDs, selfie rules, and fixes for OTP and upload errors. It is an independent guide, so confirm final steps on official channels. Every case differs, particularly for deactivated, secondhand, or foreign-owned numbers, so if your situation feels unusual, a short consultation with Globe support or a Globe Store is the safest route, and no outcome can be promised in advance.