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  3. Has anyone had trouble with Shop Secure showing 'country is limited' in your Shopify store when it shouldn't be?

Has anyone had trouble with Shop Secure showing 'country is limited' in your Shopify store when it shouldn't be?

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  • Bridget JoB Offline
    Bridget JoB Offline
    Bridget Jo
    wrote on last edited by
    #1

    Has anyone had trouble with Shop Secure showing 'country is limited' in your Shopify store when it shouldn't be?

    1 Reply Last reply
    0
    • T Offline
      T Offline
      Tony Nguyen
      wrote on last edited by
      #2

      Hi Bridget,

      Thank you for reaching out about the issue you're experiencing with the 'country is limited' message in your Shopify store while using Shop Secure. To assist you better, I need a bit more information about your setup and the issue you're encountering.

      Could you please provide the following details:

      List of Affected Countries: Which countries are showing the 'country is limited' message unexpectedly?
      Whitelist/Blacklist Settings: Could you share a screenshot or description of your current whitelist and blacklist settings in Shop Secure?
      IP Blocking Settings: Are there any specific IP addresses blocked? If yes, could you share a list of those?
      Recent Changes: Have there been any recent changes or updates to your Shop Secure settings or Shopify store configuration before this issue started?
      Browser and Device: Which browser and device are you using to access your store when you see the 'country is limited' message? Have you tried accessing the store from a different browser or device?
      Once I have this information, I can better diagnose the issue and provide you with a more accurate solution.

      Looking forward to your response.

      Best regards,

      Tony
      Shop Secure Support Team

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